FAQ

1. What services do you offer?

Our services include made-to-measure curtains, blinds, accessories, pelmets, and light upholstery. We also offer measurement services (minimum of 4 windows for curtains), online measurement guides, and fabric collection and delivery. Please note that fitting services are not available at this time.
2. Can I visit your store in person?

I don't have a traditional storefront. Instead, my private workroom allows me to focus on handcrafting custom furnishings with attention to detail, reducing lead times and ensuring your made-to-order curtains and furnishings are ready to enjoy sooner
3. Why should I choose you to make my curtains?

With over 5 years of experience in the curtain industry and a degree in textiles, I specialize in creating bespoke, high-quality goods with expertise behind every fabric, stitch and thread. Having started as a trainee with a small, family-run business in King's Lynn, I bring knowledge in every aspect of curtain design, fabric selection, and production. I take pride in delivering tailored curtains with precision and attention to detail, ensuring they perfectly enhance your space.
4. Why should I choose made-to-measure over ready-made options?

Made-to-measure offers a perfect fit, unique design, and your chosen materials tailored to your space, ensuring it complements your exact measurements and style.
5. How much does made-to-measure service cost?

The cost depends on factors like window size, fabric selection, and design complexity. After you request a quote, we'll send a detailed estimate for your project within 3-5 working days.
6. What is the current lead time?

Current lead time is stated on the Home page. You'll be advised the expected lead time for your made-to-measure curtains when you receive your quote and pay the deposit.
7. I’ve received my order but the size is wrong — what should I do?

I’m really sorry to hear that. As everything is made to order using the measurements you provide, I’m unable to offer refunds or exchanges if the sizes were submitted incorrectly. That said, if I’ve made a mistake, I’ll make it right at no extra cost. Please get in touch within 7 days of receiving your order, along with your order details and a photo, and I’ll do my best to sort it out quickly.
8. What is your return policy?

Returns & Refunds Policy Because all of the products are made to order and tailored to your specific measurements, we are unable to accept returns or offer refunds for bespoke items due to change of mind or incorrect measurements provided at the time of ordering. If There's a Problem with Your Order If you believe your order has been made incorrectly or has arrived damaged, please contact us within 7 days of receiving your delivery. Include your reference number, photos, and a brief description of the issue. If the mistake is ours, a replacement will be arranged or correction at no extra cost. Measurement Responsibility Please take extra care when providing your measurements. We strongly recommend following our measuring guide or contact us if you’re unsure—Happy to help before you place your order!
1. Can I still get a quote if I haven't selected my fabric yet?

If you're choosing plain fabric, a quote can be provided. For patterned fabrics, the specific pattern is needed to calculate an accurate quote, as the pattern repeat affects the design and cost.
2. How will I know how much fabric I need?

The fabric required will be calculated as part of your quote. For patterned fabrics, the fabric details are required before providing a quote, as the pattern repeat, window size, and design style is considered to ensure an accurate estimate.
3. What if I’ve already purchased my fabric before getting a quote?

If you've already purchased your fabric, just provide the details, and the amount needed will be calculated as part of your quote. For patterned fabrics, please include the pattern repeat for an accurate estimate.
4. Do you source fabrics?

If you have a specific fabric in mind, I can source it directly for you upon request. The fabric can also be ordered on your behalf and delivered to the workroom for a quicker turnaround. Please note, a 20% deposit is required upon placing an order.
1. How can I pay for my order?

Payments are securely processed online. A 20% deposit is required when placing your order, with the remaining balance due upon completion. You'll receive an invoice with a payment link after accepting the quote.
2. Do I need to pay a deposit for my order?

Yes, a 20% deposit is required upon acceptance of the quote. This secures your order and the remaining balance will be due upon completion and before delivery.
3. What payment methods do you accept?

A variety of secure online payment methods is accepted, including credit/debit cards and PayPal. Detailed information will be provided at the time of invoicing.
4. Is my payment secure?

Yes, your payment is secure. Trusted UK payment providers and secure encryption are used to protect your details. Your information is safe and never stored on this site.
5. When do I pay the remaining balance?

The remaining balance is due upon completion of your order, just before your made-to-measure curtains or furnishings are delivered. You’ll receive an invoice for the final payment along with delivery details.